“Schedule tour” — confirmed immediately. Pick a date and time, submit, and you'll see confirmation on screen.
“Request tour” — the property doesn't have real-time scheduling enabled. You select preferred times and your request goes to the property. The screen confirms it was sent, and someone from the property will reach out to finalize the time.
If a property only offers “Request tour” and you haven't heard back in a few days, message the property directly through Kaleno or contact us.